INSURANCE

FREQUENTLY ASKED QUESTION

We hope to make your renewal as easy as possible. Below is the list of commonly asked questions about insurance renewal. If none of these questions / answer address your concern, please feel free to contact us.

1) Is your Insurance Premium Cheaper?

All Insurance company premium is the same, as the rate is governed by either Malaysian. Thus, there is no difference if you purchase your insurance from KOPETRO your existing company. The insurance premium rate will be the same. The only possible difference is excess or loading which is subjected to many conditions and at the discretion of the Insurance company to impose. We endeavour to keep your premium free from excess and loadings.

2) How do I know My NCD (No-Claim-Discount)?

Your NCD entitlement is usually mentioned in your renewal notice from your existing insurer. However, you can check your NCD entitlement directly with ISM (the industry service provider).

3) How do I know My Car Present Market Value?

It is important that you do not under-insured your car. Find out your car market value based on your car make/model via our Principle's Car Valuation.

4) May I know The Policy coverage and benefits from Motor Comprehensive Cover?

As your motor car insurance will be under-written by our Principal insurers, we encourage you to read about their Product Disclosure Sheet to better understand Motor Comprehensive Cover here. (Kindly refer to motor insurance under products category page)

5) What benefits do I get by renewing with KOPETRO?

If you choose to renew with KOPETRO, you will enjoy 24 hours Auto Assist provided by our Principals for comprehensive coverage, free expiry reminder service, immediate online cover note issuance and fast claim service.

6) Do you cover all type of vehicles?

KOPETRO has the facility provided by our Principals for private and company registered cars and to a certain extent motorbike.

7) Do you accept all car models?

Yes, our Principals accept all car models and require GPS to be installed for High Disk Theft Model (HRTM).

8) Do you provide any emergency roadside assistance? How can I reach them?

Yes, it is Auto Assist. It is 24 hours a day, 365 days that can be reached at 1800-22-8863 and 1300-88-3933 depending on the Principals.

9) What is a "NO CLAIM DISCOUNT" (NCD) entitlement?

No Claim Discount (NCD) is given to the policy holders upon renewal of motor insurance policy if no claim was made against your policy within 12 months coverage. Once you have claimed on the motor insurance then your NCD will be forfeited and falls back to 0%. (Refer to NCD page for further clarification)

10) Will I lose my NCD if I make a claim?

If any claim is made on your motor insurance policy during the period cover, your NCD will be forfeited and revert to 0%. You will have to start to accumulate your discount in a new cycle. However, this excludes no-fault Own Damage claim (KFK) and windscreen claim, provided if an additional cover for windscreen is purchased.

11) If I have insured more than one vehicle, will the same NCD apply for all?

No, one NCD percentage can only be applied to one vehicle only.

12) Can I transfer my company registered car's NCD to my personal car?

No. You can only transfer your NCD to another vehicle that belongs to you (registered under your own name).

13) How much do I ensure my vehicle for?

You are advised to cover your car based on market value at the time of renewal.

In the event if your car is under-insured (insured for a sum less than it's market value) at the time of any loss of damage, the Average Clause in the policy will apply when the insurance company settles your car insurance claims. You shall bear the difference and the rateable proportion of the loss when the market value of your car at the time of loss exceeds the insured value. For example, if 20% less for each claim, hence, you have to pay this amount in order to take out your car from the workshop after repair completion.

If your car is over-insured (insured for a sum more than its market value) at the time of any loss of damage, the insurance company will settle your claims enough to cover the loss incurred up to the market value of your car. If you over-insured your vehicle, you would have paid higher but unnecessary premiums.

14) What should I do when I meet an accident?

After an accident that could lead to a claim you should notify KOPETRO or your insurance company immediately and call the respective insurance company if you required towing service to send your car their approved panel workshop only.

If third party vehicle is involved, note the registration number of the vehicle, nature of damage sustained and the insurer concerned. And if third party is injured, note the injuries suffered and if possible the personal details such as name, age, contact address, telephone number, etc. Lodge Police Report within 24 hours and send your insured vehicle to the approved panel workshop. Should you need claim advice and guidance, please contact KOPETRO or insurance company customer service or the nearest branch

15) How do I get my car repair after accident happen?

You may send your car to any of the approved panel workshop nationwide. The approved panel workshop will undertake to arrange the repairs.

16) How long will my claim take to process?

For accidental damage less than RM10,000, the panel workshop can immediate commence repair work without external adjuster assessment. If the repair cost more than RM10,000, the Principals will send an adjuster to assess the damage within 48 hours and the workshop will start repair work after the adjuster assess the damage.

17) What is an excess?

The excess is the first amount of claim borne by insured. For example, insured total claim amount is RM4,000 and have an excess of RM500 on his/her motor insurance. The principal will settle the RM3,500 and insured will have to pay the balance of RM500 before the workshop release his/her vehicle.

18) What is the compulsory excess for my car?

You will be charged a compulsory excess of RM400 as stated under endorsement 2F of the Schedule if you allow your car to be driven by the following person:
  • who is under the Age of 21 years
  • who is the holder of a Provisional (L) driving license
  • who is the holder of a Full driving license of less than 2 years
  • who is not named in the Schedule
  • named in the Schedule who is less than the age of 21 years and/or the holder of a provisional (L) driving license and/or the holder of a Full driving license of less than 2 years

19) What is loading?

Loading is an additional surcharge imposed on the basic premium rate to cover high risk exposure. Examples of risk factors for loading are driver age/named drivers' age, age of vehicle, claim experience, high performance/sports car.

20) How many named drivers can be included in the insurance coverage?

You can name two drivers (yourself and other) for free. However, you may also additional drivers under your motor insurance for a small charge of RM10 per person.

21) Do I need to inform the insurance company of any changes of engine to my car?

Yes, you are required to inform them because change of engine may change the risk exposure and premium amount charged.